Are you currently receiving strategic tech consulting for your business issues?

No. My current IT provider knows nothing about my business issues
No. I have given my IT provider insights into my issues but the solutions they provide lack business understanding
Yes, but their solutions are only technology based. My service provider does not understand (my) business
Yes, and my solutions sometimes work exactly the way I had hoped
Yes, but they dont take the time to understand everything, leading to new issues
Yes. They understand my business needs, know everything we are currently using, and make great recomendations

What is the biggest issue with the way you are currently approaching your business technology needs?

I don't trust the solutions presented
I don't understand what my provider is suggesting
Everything is so expensive
My current provider does not understrand my business
I have a great relationship with my provider but I don't feel like I'm getting solutions catered specifically to my business needs
I feel like we could be doing more
Everything is on fire and no planning is happening
My provider understands my business and helps me grow by suggesting the right technology for my business needs

Remote Response time

Are you satisfied with your response time?
Yes
No
Sometimes
Are you satisfied with your response time?
Yes
No
Sometimes
Are you satisfied with your response time?
Yes
No
Sometimes
Are you satisfied with your response time?
Yes
No
Sometimes

On-Site Response Time (answer based on your needs and contracted SLA)

Are you satisfied with your responce time?
Yes
No
Sometimes
Are you satisfied with your responce time?
Yes
No
Sometimes
Are you satisfied with your responce time?
Yes
No
Sometimes
Are you satisfied with your responce time?
Yes
No
Sometimes

My systems are up-to-date and patched.

I am confident that all my systems are being maintained
I am not sure that my systems are being maintained
I know that my systems are not being maintained
I have no idea

IT Security

My IT Security is ironclad
I belive we are doing some good things but there is room for improvement
We do the bare minimum
I have no idea

What is your current annual technology budget?

I don't know
4-6% of our annual revenue
Less than 4% of our annual revenue
More than 6% of our annual revenue
We spend when we need to

What is the single most important issue(s) you are currently trying to solve with a tech service provider?

When was the last time your provider gave you an annual budget for tech spend?

Never
It's been a few years
I wish I could get a budget
We don't need that
I get an annual budget every year

When was the last time your provider saved you money?

All they do is cost me money
They consistantly find ways to save us money
They are always finding ways to improve efficiency using technology

Current Service Provider

None
Inhouse
Single person
Managed Service Provider

Rate your current service provider or the way you currently handle you IT

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